GARTNER® MAGIC QUADRANT™

DRUID AI recognized in the Gartner® Magic Quadrant™ for Conversational AI Platforms

DRUID AI has been recognized as a Challenger in the 2025 Gartner® Magic Quadrant™ for Conversational AI Platforms. We believe this is an exceptional debut that validates our leadership in delivering scalable, enterprise-grade AI agents.

Download the report that will help you understand the must-have capabilities to look for, and where the market is headed, so you can drive innovation with confidence.

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2025-gartner-magic-quadrant-conversational-ai

Global business and digital transformation leaders trust DRUID

AI THAT REDEFINES ENTERPRISE WORKFLOWS

Unleash the Power of Generative AI using DRUID Conductor

Siloed processes and fragmented data hinder your efficiency. Easily create AI Agents and transform your business into an integrated, agile powerhouse.

Customer Support
HR
Banking
Insurance
Retail
Healthcare
Education

Tailor Every Interaction and Increase Customer Satisfaction With 24/7-available AI Agents

Customer Inquiry Handling and Support
Ticket Management and Routing
Customer Feedback and Sentiment Analysis
Personalization and Recommendations
Proactive Customer Engagement
Automated Product Recommendations

customer support AI agent and intelligent application

Integrates with any platform including

customer support platforms

Turn Mundane HR Tasks Into a Catalyst for Employee Productivity

Recruitment and Onboarding Automation
Employee Queries and Support
Administrative Process Automation
Internal Policies and Knowledgebase
Employee Engagement and Retention
Analytics and Reporting Automation

human resources AI agent and intelligent application

Integrates with any platform including

human resources platforms

Create Customer-Centric Solutions and Easy-To-Use Banking Services With Powerful AI Agents

Automated Customer Onboarding
Customer Service and Support
Loan and Mortgage Applications
Personalized Marketing and Sales
Regulatory Compliance and Reporting
Internal Support for Bank Staff

banking AI agent and intelligent application

Integrates with any platform including

banking platforms

Improve Efficiency and Reduce Costs by Automating Insurance Operations With the DRUID Conductor

Customer Support and Queries
Policy Management and Renewals
Automated Claims Processing
Underwriting Assistance and Analysis
Compliance and Regulatory Support
Reporting, Analytics, and Insights

insurance AI agent and intelligent application

Integrates with any platform including

insurance platforms

Increase Your Sales and Improve Customer Satisfaction With the Help of the DRUID AI Agents for Retail

Customer Support and Engagement
Product Recommendations and Upselling
Order and Payment Processing
Automated Order Returns and Exchanges
Customer Feedback and Reviews
Operations Support and Reporting

retail AI agent and intelligent application

Integrates with any platform including

retail platforms

Improve Patient Care and Increase Efficiency With Specialized AI Agents That Understand Healthcare

Patient Support and Assistance
Appointment Scheduling and Management
Symptom Checker and Triage
Patient Monitoring and Follow-Up
Health Record Management and Insights
Administrative and Operational Support

healthcare AI agent and intelligent application

Integrates with any platform including

healthcare platforms

AI Agents That Support the Entire Student Lifecycle, From Admission to Graduation and Beyond

Student Admissions and Enrollment
Student Support and Advising
Content Recommendation and Resources
Course Registration and Scheduling
Parent Engagement and Reporting
Administrative and Operational Tasks

education AI agent and intelligent application

Integrates with any platform including

education platforms

AI THAT REDEFINES ENTERPRISE WORKFLOWS

Unleash the Power of AI Agents and Process Orchestration with DRUID Conductor

Siloed processes and fragmented data hinder your efficiency. Easily create AI Agents and transform your business into an integrated, agile powerhouse.

Customer Support

Banking

Insurance

Retail

Healthcare

Education

Tailor Every Interaction and Increase Customer Satisfaction With 24/7-available AI Agents

Customer Inquiry Handling and Support
Ticket Management and Routing
Customer Feedback and Sentiment Analysis
Personalization and Recommendations
Proactive Customer Engagement
Automated Product Recommendations

druid-ai-agent-business-app-customer-support

Integrates with any platform including

Turn Mundane HR Tasks Into a Catalyst for Employee Productivity

Recruitment and Onboarding Automation
Employee Queries and Support
Administrative Process Automation
Internal Policies and Knowledgebase
Employee Engagement and Retention
Analytics and Reporting Automation

druid-conversational-business-apps-human-resources

Integrates with any platform including

Create Customer-Centric Solutions and Easy-To-Use Banking Services With Powerful AI Agents

Automated Customer Onboarding
Customer Service and Support
Loan and Mortgage Applications
Personalized Marketing and Sales
Regulatory Compliance and Reporting
Internal Support for Bank Staff

Integrates with any platform including

Improve Efficiency and Reduce Costs by Automating Insurance Operations With the DRUID Conductor

Customer Support and Queries
Policy Management and Renewals
Automated Claims Processing
Underwriting Assistance and Analysis
Compliance and Regulatory Support
Reporting, Analytics, and Insights

Integrates with any platform including

Increase Your Sales and Improve Customer Satisfaction With the Help of the DRUID AI Agents for Retail

Customer Support and Engagement
Product Recommendations and Upselling
Order and Payment Processing
Automated Order Returns and Exchanges
Customer Feedback and Reviews
Operations Support and Reporting

Integrates with any platform including

Improve Patient Care and Increase Efficiency With Specialized AI Agents That Understand Healthcare

Patient Support and Assistance
Appointment Scheduling and Management
Symptom Checker and Triage
Patient Monitoring and Follow-Up
Health Record Management and Insights
Administrative and Operational Support

Integrates with any platform including

AI Agents That Support the Entire Student Lifecycle, From Admission to Graduation and Beyond

Student Admissions and Enrollment
Student Support and Advising
Content Recommendation and Resources
Course Registration and Scheduling
Parent Engagement and Reporting
Administrative and Operational Tasks

Integrates with any platform including

TELECOM | AUTOMATED QUERY MANAGEMENT

Liberty Shared Services Uses DRUID to Deploy Multi-language AI Agents That Automate 65% of Internal Support Queries

Liberty Global transformed internal operations and enabled real-time access to information using DRUID AI technology to automate internal queries while improving efficiency and satisfaction.

65%
internal support queries automated and growing towards 75%
+10k
multi-language tickets automated during a 10-month period
78%
of resolutions ranked as highly satisfactory by users

Read this Success Story